Why meet a Motobility Product Specialist?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs. As an added convenience for you, our Mobile Equipment Showroom allows us to bring our products to you for a free trial and demonstration of your desired piece of equipment. So call us today for a free consultation and no-obligation quote.

Why Folding Scooter ?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs.

How often will I need to replace batteries?

Batteries should last you between 3-5 years depending on usage.

How long does it take to get a stairlift?

Motobility stocks straight stairlifts, which means we can install your stairlift as soon as we can book it in with our installation team, usually within a few business days. Because the rails for the curved stairlifts are made especially to your stairs in the UK, these can take up to 30days from when the final plans have been signed off.

Are there any second-hand options?

If you are trying to save a little bit of cash, it’s best to enquire with your Mobility consultant regarding second-hand or reconditions chairlifts and their current availability. If you require a straight stairlift, you may get lucky and find a secondhand rail, carriage and chair. Our curved stairlifts are all made to order. Hence the rail will need to be custom-made to suit your stairs. However, you may be able to use a reconditioned carriage and chair, depending on availability.

Will a measure and quote commit me to purchase?

Absolutely not. Motobility will come to your home, assess your stairs, talk to you about your needs and wants and discuss the best options for you and your home. Once all the required information has been specified and all your questions and concerns addressed, our trained consultant will leave you with a written quote. You won’t be under any obligation to go ahead with the purchase just because you received a written quote.

Why do I need a custom-fitted sports mouthguard?

A custom-fitted sports mouthguard provides the best possible protection for your teeth, gums and jaw while playing contact sports. While more expensive than over-the-counter types, the cost of treating a dental injury far outweighs the cost of a custom-fitted mouthguard.

How often do I need to charge my chairlift?

You would not the curved rail is designed, so the stairlift is continuously charging. Curved stairlifts have charge points at the top and bottom of the stairs and can also have additional charge points on landings or other convenient locations. While the stairlift is parked, it is charging. If it isn’t on a charging point, it will emit a beeping sound to let you know that it needs to be moved to a charging location.

What if someone uses the lift and takes it downstairs, will I be stuck at the top?

Every stairlift comes with “call buttons” like air conditioning remotes they sit in small brackets, which are mounted to the wall at the top and bottom of the stairs, allowing you to “call” or “send” the stairlift up or down the stairs. We recommend keeping the call buttons in their brackets to avoid misplacing them or taking them with you up/down the stairs.

Will other people still be able to use the stairs

Oto stairlifts and Stannah Lifts are both compact and designed to fold up when not in use, allowing for additional room for other stair users. The rail itself is slim and designed to fit snuggly against the wall or balustrade, allowing for ample room.

Will my home get damaged?

No, all stairlifts supplied by Motobility (Stannah & Oto) are attached to the stairs, not the walls. This means no structural damage to your home, just a few screws in the treads of your stairs.

How long does the installation take?

Depending on the style of stairlift and size of your staircase, the installation usually takes between 2 and 6 hours.

What is the best stairlift available in Australia?

Motobility prides itself in only providing products that have been well designed and manufactured by reputable suppliers to the highest of quality standards. Both Stannah Stairlifts and OtoLifts have a long-running history of excellence, and we feel confident about providing you with the solution that is best for you. Because everyone's need is different and all staircases are unique, it is hard to say what the best stairlift is in Australia as we believe it is about finding the best possible solution for you while choosing from the best products currently available.

What happens during a power outage?

Each stair-lift is fitted with batteries, which are continuously being charged while the stairlift is at it’s “charging points” these are usually located at the top and bottom of your stairs, but can also be located in turns or areas, where the chair causes the least amount of disruption to the stairs. During a power outage, the battery will continue to power the chair for 6-8 return journeys, depending on the length of your stairs and the condition of the batteries.

Will the stairlift be noisy?

Stairlifts have a battery-powered motor; this means they are near to silent. They emit a mechanical noise as they move, but it wouldn’t be loud enough to disrupt any other occupants. The chairlifts don’t beep unless there is a fault or they haven’t been returned to their charging points.

Will a chairlift fit into narrow hallways?

Both Stannah and Oto lifts offer solutions for narrow stairs. So far we haven’t come across a staircase that we couldn’t fit.

Can stairlifts go around bends, landings and corners?

Yes, both Stannah Stairlifts and OtoLifts offer bespoke curved rail options. Include one rail and two rail solutions. These are custom-made to suit your stairs for a snug fit and additional room on the stairs for other users.

How safe are Stairlifts?

Both Oto Lifts and Stannah only produce products that comply with the latest European and British quality standards. They are tested rigorously and continuously to ensure a safe product. Motobility employs a team of qualified and trained technicians that will ensure your chairlift has been installed in a manner that complies with the manufacturer's guidelines.

Will I need to modify my mobility device to use a vehicle hoist?

Dependent on the style of hoist you are looking at and the type of product you are wanting to lift, you may need to make minor modifications to your mobility device. If the hoist system you are looking at uses a spreader bar, you will need to add some lifting brackets to your mobility scooter, electric wheelchair or powerchair. These brackets are all different, they either attach under a seat, on the frame or on a Seatpost allowing you to easily attach the spreader bar and lift the product into your car. The LM hoist is an exception to the rule, as it comes with a lifting strap. Small folding mobility scooters, such as the Solax Transformer or Luggie Elite, can easily be lifted into the car, without having to add any lifting brackets.

How does a stairlift swivel?

Depending on the brand and model of stairlift you have decided on, you will find either a manual Swivel or a powered swivel.

Can a Carer drive an Electric Wheelchair?

YES! There are many different options for a carer or attendant to take control of an electric wheelchair. 1. Use the joystick instead of the user. While this can be a bit tricky, there is no reason why a carer or attendant can't take control of the users joystick, (if the user permits this) and maneuver the electric wheelchair through tricky situations 2. Use an attendant controller. If the Electric Wheelchair usually needs to be controlled by an attendant, we can easily fit an attendant controller to the back of the chair to make it easier to maneuver for the carer. 3. Put the chair in manual mode. Simply unlock the castors at the back and manually push the chair. Keep in mind, this also switches of the breaks, so ensure you only do this on level ground and gentle inclines.

What is the difference between a regular cane and a quad cane?

A regular cane and a quad cane serve the same primary purpose of providing support and stability for individuals with mobility challenges, but they differ significantly in design and functionality. A regular cane is typically a single, straight shaft with a handle at the top and a rubber tip at the bottom to prevent slipping. These canes, are also available as folding canes, making it even easier to take them with you wherever you go. It offers basic support and is lightweight, making it easy to use and carry. Regular canes are suitable for individuals who need minimal assistance with balance or walking due to minor mobility issues or temporary injuries. In contrast, a quad cane features a base with four small legs or feet, providing a larger surface area for stability. This design makes quad canes more stable and less likely to tip over compared to regular canes. The enhanced stability of a quad cane is particularly beneficial for individuals with significant balance issues, muscle weakness, or those recovering from a stroke or surgery. Quad canes are generally heavier than regular canes, but the added weight contributes to their sturdiness. Additionally, the wider base allows for a more even distribution of weight, reducing the strain on the user's hand and wrist. The choice between a regular cane and a quad cane depends on the user's specific needs and level of mobility assistance required.

What Items are included in the 12-months free Roadside Assistance?

Any Scooter, Powerchair and Electric Wheelchair purchased after 1st April 2023 is covered by 12 months free roadside assistance through 24/7 RoadServices Australia, including secondhand products. Electric Rollators are excluded from this offer.

How can I find my Free Road side Insurance Policy Number

Your 12-month Free Roadside Insurance Policy number is your Invoice number with the MOB prefix. So if your Motobility Invoice number for your scooter purchase is INV-12345 your policy number will be MOB12345.

What happens to my free Roadside assistance when the 12-months are over

When you purchase your eligible mobility equipment your policy gets forwarded to 24/7 Roadservices Australia we include your contact details (Phone, Mobile, Email), when the term of your policy is about to expire. 24/7 Roadservices Australia will reach out to you to give you the optin to extend your policy. You can also set a reminder, for you to reach out to them, simply quote your Invoice Number with a MOB prefix, for example MOB12345 and advise that you would like to extend your policy.

08 9242 7333

About us

Our Team

Our team here at Motobility is constantly growing. We are proud to say that it includes many different personalities, nationalities and ages. What we love most is the different knowledge and experience that each member brings to our team and we hope you'll love them, just as much as we do.

Below is a quick overview of all the friendly faces you'll see when you pop into one of our stores.

Nat
Managing Director
Nat purchased the business in 2014, seeing huge potential in the business and Industry. With a background in importing and exporting Nat has been able to negotiate exclusivity deals for innovative products in the market place. Nat has also been exposed to different disabilities in his personal life and developed a true passion to help people.

Languages: English

Branch: Motobility Osborne Park
Julia
Operations Manager
With a background in service and a passion for everything creative, Julia manages not only our marketing activites but she also oversees the businesses operations. From software management to tv commercials, sales to and business growth, there is nothing Julia can't handle. Where would we be without her!?

Languages: English, German, Hungarian

Branch: Motobility Osborne Park
Paolo
Area Service Manager & Lifts Genius
Originally from Italy working for Extrema, a lift manufacturer in the fault finding department. Paolo is our Lift specialist. With an Electric Engineering degree he is our go-to man for many of those tricky problems. The Italian accent makes the whole experience a lot more enjoyable…

Languages: English, Italian

Branch: Motobility Osborne Park
Glenn
Area Sales Manager
Glenn is a true Gentleman, originally from a small country town in Western Australia, he is a great bloke to have a chat to about the footy. Glenn is also an absolute star when it comes to anything product related. He will go out of his way to help you make the right choice and will ensure you don’t end up with a product that isn’t suitable to your needs.

Languages: English

Branch: Osborne Park
Kamil
Technical Support Supervisor
Born in Saudi, Kamil is our educated superstar with 3 different post graduate qualifications! He’s self-motivated, confident, hard working and brings to our team over 14 years’ experience in management. Kamil loves soccer, travelling and discovering new technologies.

Languages: English, Arabic

Branch: Motobility Osborne Park
Tonia
HR Officer
Tonia comes from a strong Events Management background and has recently completed her Bachelor of Business Administration. Very quick, diligent and "to the point" Tonia is a great asset to Motobility in helping create and implement new policies and procedures to allow for business growth and improvement. She also has a full working knowledge of all our products, making her a perfect all-round superstar.

Languages: English

Branch: Motobility Osborne Park
Chamith
Product Specialist
Chamith comes to us with a 7+ year sales background. He holds a bachelor’s degree in international relations and management and a master’s from the Chartered Institute of Marketing. His hobbies include 4x4ing, and he’s a huge tech geek. Chamith even built a Mini Cooper from scratch, which was his first car ever!

Languages: English and Sinhala

Branch: Motobility Osborne Park
Candice
Product Specialist
Candice comes to us from Canada. We love her bubbly personality and her switched-on way of thinking. She brings to us her knowledge and experience in hospitality, recently managing a recreational facility. She enjoys cooking, crafts, the beach and adventures with her two adorable boys.

Languages: English, Can say hello in at least 5 different languages

Branch: Motobility Osborne Park
Karolina
Product Specialist
Karolina is a very diligent and enthusiastic person. Once you hear her laugh and see that happy smile, it’s hard not to be in a good mood. Karolina is very patient and caring with a great knowledge across the product range. Karolina works part-time, so make sure you check when she is here in order to meet this ray of sunshine.

Languages: English, Polish

Branch: Motobility Joondalup
Bashir
Product Specialist
With over 25 years in sales, Bashir has excelled in sales, previously working at Impressions Furniture, Volkswagen, Rug Right, and Harvey Norman! You can often find Bashir in the chair room, helping our customers find the perfect product as they unwind in ultimate comfort. He enjoys cricket, soccer, music, movies, socializing, and long drives. Bashir also loves travel and buying and selling cars, which we feel highlights his vibrant personality.

Languages: English, Dari, Pashtu, Urdu, Hindi, Persian

Branch: Motobility Joondalup
Francis
Assistant Store Manager (Service)
With a strong background in automotive engineering and strategic logistics, he has broad experience across the motor industry and beyond. He actively volunteers with St. Vincent de Paul Society, Caritas, and LifeLink. He also teaches religion, sharing his passion and knowledge. In his free time, he enjoys photography, reading, and traveling.

Languages: English

Branch: Motobility Joondalup
Marnie
Receptionist
The Heart and Soul of Motobility, Marnie has a big heart and a friendly smile. This lady can get incredibly busy, with handling multiple enquiries all at the same time, so if she can’t chat, it’s because she has another caller waiting.

Languages: English

Branch: Motobility Osborne Park
Cristie
Assistant Store Manager (Sales)
Cristie has a soft spot for the elderly and LOVES to chat and listen to their stories. Having owned her own business for 9 years, Cristie is great with customer service and product knowledge. We love Cristie’s quick thinking, positive attitude and go-get-er personality! If you’re even near our Mandurah store, feel free to stop in and say hi!

Languages: English, French

Branch: Motobility Mandurah
Emmy
Product Specialist
Emmy has a background in hospitality and retail, working in busy pubs, cafes, and restaurants, as well as fashion retail since she was 16. Though a bit rusty, she has studied Auslan (sign language) and can hold a simple conversation. In her free time, she enjoys beach outings, snorkelling with her children, and walking her 40kg chocolate Labrador. She loves gardening, especially frangipanis, and studied floral design briefly, creating bouquets for friends' birthdays.

Languages: English

Branch: Motobility Osborne Park
Stuart
Content Creator
Joining us from 11 years at News Corp, Stu is a dynamic professional, excelling in design, cartooning, courtroom sketching, and journalism from Darwin to Hobart. With a Graphic Design degree from Enmore School of Design, Stu is set to release a comic book in June 2024, and a children's book in August 2024. Separate to being an award-winning headline writer and appearing in a BBC documentary, Stu is also a proud father, making life his ultimate rollercoaster.

Languages: English

Branch: Motobility Osborne Park
Chris
Service Technician
Chris has about 10 years of experience in the car audio industry and specialises in car accessories and customization. With a background in the music business and live sound production, his true passions lie in cars and 4-wheel driving. He has a mobility scooter that he customised himself. When he was a child, he appeared on the TV show Totally Wild.

Languages: English and sarcasm.

Branch: Motobility Mandurah
Nicolas
Service Technician
Nicolas is from Italy and holds a diploma in Electronic and Electrical Engineering, specializing in power boards, harnessing, and connectors. His adept computer skills complement his technical expertise, enabling him to boost performance and efficiency in every project. Known for his meticulous attention to detail and innovative approach, Nicolas is committed to achieving excellence. Outside of work, he enjoys playing soccer and traveling.

Languages: English, Italian

Branch: Motobility Osborne Park
Mike
Service Technician
He has over 24 years of experience as a Geophysicist and Maritime Communications Technician, and recently as a Special Needs Education Assistant.Skilled in AAC, he volunteers as a bushfire fighter and is a two-time championship-winning Assistant Coach with the Perth Wheelchair Basketball Team.

Languages: English, Bahasa Indonesian/Malay

Branch: Motobility Osborne Park
Adelle
Product Specialist
Adelle brings us a lifetime of sales and administrative experience; coupled with her compassionate nature and great sense of humour, Adelle is the perfect addition to our Mandurah team! She is also a published author and has published over 1,000 copies of small poetry books and has been co-author of 3 children’s poetry books. Now that is talent!!

Languages: English

Branch: Motobility Mandurah
Sarah
Business Development & Product Specialist
Sarah's nursing career spans across Aged Care, GP Practice, and Covid Welfare Nursing since 2006. She manages a Beauty business and mentors students as a Support Advisor. she enjoys family gatherings, concerts, culinary adventures, and artistic pursuits. Disney holds a special place in her heart, alongside her companions Ardi and Bonnie.

Languages: English

Branch: Motobility Joondalup
Alan
Assistant Store Manager (Sales)
Alan is originally from the UK. He was the Company Director for his family business overseeing the management of six Public Houses for 22 years. After relocating to Western Australia, he opened up a popular cafe in Mandurah where he earned top ratings on Trip Advisor. Alan brings with him the core belief that you have to be versatile in the workplace and have a hard and honest work ethic with a can-do approach.

Languages: Proper English

Branch: Motobility Mandurah
Buuson
Upholsterer
Buu is our MASTER upholsterer. Buu has been working in upholstery for over 20 years and loves to play basketball in his spare time!

Languages: English, Cantonese

Branch: Motobility Osborne Park
Guillaume
Senior Support Technician
Guillaume, or Gilly for short, is part of our service team. He also works very closely with Paolo on lift installation and programming. Originally from France, we like to keep him talking and melt listening to the French accent.

Languages: English, French

Branch: Motobility Osborne Park
Jonlyn
Accounts Receivable
With a knack for numbers and exceptional organizational skills, Jonlyn comes to us from a diverse background working in large accounting firms, to family businesses, from setting up stores for GST to managing offices. As an avid sports enthusiast and a survivor of Cyclone Tracy, Jonlyn embraces every adventure life offers with enthusiasm and resilience.

Languages: English

Branch: Motobility Osborne Park
Matthew
Service Technician
Working in our busy Logistics Department, Matt can be heard helping his manager on the phones with troubleshooting, repairs, product hires and more. Matt’s background in the Navy means he’s steady and reliable. A lover of all things Lego, Star Wars and Star Trek, this sci-fi nerd is a critical asset to Motobility and has a heart of gold.

Languages: English

Branch: Motobility Joondalup