Why meet a Motobility Product Specialist?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs. As an added convenience for you, our Mobile Equipment Showroom allows us to bring our products to you for a free trial and demonstration of your desired piece of equipment. So call us today for a free consultation and no-obligation quote.

Why Folding Scooter ?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs.

How often will I need to replace batteries?

Batteries should last you between 3-5 years depending on usage.

How long does it take to get a stairlift?

Motobility stocks straight stairlifts, which means we can install your stairlift as soon as we can book it in with our installation team, usually within a few business days. Because the rails for the curved stairlifts are made especially to your stairs in the UK, these can take up to 30days from when the final plans have been signed off.

Are there any second-hand options?

If you are trying to save a little bit of cash, it’s best to enquire with your Mobility consultant regarding second-hand or reconditions chairlifts and their current availability. If you require a straight stairlift, you may get lucky and find a secondhand rail, carriage and chair. Our curved stairlifts are all made to order. Hence the rail will need to be custom-made to suit your stairs. However, you may be able to use a reconditioned carriage and chair, depending on availability.

Will a measure and quote commit me to purchase?

Absolutely not. Motobility will come to your home, assess your stairs, talk to you about your needs and wants and discuss the best options for you and your home. Once all the required information has been specified and all your questions and concerns addressed, our trained consultant will leave you with a written quote. You won’t be under any obligation to go ahead with the purchase just because you received a written quote.

Why do I need a custom-fitted sports mouthguard?

A custom-fitted sports mouthguard provides the best possible protection for your teeth, gums and jaw while playing contact sports. While more expensive than over-the-counter types, the cost of treating a dental injury far outweighs the cost of a custom-fitted mouthguard.

How often do I need to charge my chairlift?

You would not the curved rail is designed, so the stairlift is continuously charging. Curved stairlifts have charge points at the top and bottom of the stairs and can also have additional charge points on landings or other convenient locations. While the stairlift is parked, it is charging. If it isn’t on a charging point, it will emit a beeping sound to let you know that it needs to be moved to a charging location.

What if someone uses the lift and takes it downstairs, will I be stuck at the top?

Every stairlift comes with “call buttons” like air conditioning remotes they sit in small brackets, which are mounted to the wall at the top and bottom of the stairs, allowing you to “call” or “send” the stairlift up or down the stairs. We recommend keeping the call buttons in their brackets to avoid misplacing them or taking them with you up/down the stairs.

Will other people still be able to use the stairs

Oto stairlifts and Stannah Lifts are both compact and designed to fold up when not in use, allowing for additional room for other stair users. The rail itself is slim and designed to fit snuggly against the wall or balustrade, allowing for ample room.

Will my home get damaged?

No, all stairlifts supplied by Motobility (Stannah & Oto) are attached to the stairs, not the walls. This means no structural damage to your home, just a few screws in the treads of your stairs.

How long does the installation take?

Depending on the style of stairlift and size of your staircase, the installation usually takes between 2 and 6 hours.

What is the best stairlift available in Australia?

Motobility prides itself in only providing products that have been well designed and manufactured by reputable suppliers to the highest of quality standards. Both Stannah Stairlifts and OtoLifts have a long-running history of excellence, and we feel confident about providing you with the solution that is best for you. Because everyone's need is different and all staircases are unique, it is hard to say what the best stairlift is in Australia as we believe it is about finding the best possible solution for you while choosing from the best products currently available.

What happens during a power outage?

Each stair-lift is fitted with batteries, which are continuously being charged while the stairlift is at it’s “charging points” these are usually located at the top and bottom of your stairs, but can also be located in turns or areas, where the chair causes the least amount of disruption to the stairs. During a power outage, the battery will continue to power the chair for 6-8 return journeys, depending on the length of your stairs and the condition of the batteries.

Will the stairlift be noisy?

Stairlifts have a battery-powered motor; this means they are near to silent. They emit a mechanical noise as they move, but it wouldn’t be loud enough to disrupt any other occupants. The chairlifts don’t beep unless there is a fault or they haven’t been returned to their charging points.

Will a chairlift fit into narrow hallways?

Both Stannah and Oto lifts offer solutions for narrow stairs. So far we haven’t come across a staircase that we couldn’t fit.

Can stairlifts go around bends, landings and corners?

Yes, both Stannah Stairlifts and OtoLifts offer bespoke curved rail options. Include one rail and two rail solutions. These are custom-made to suit your stairs for a snug fit and additional room on the stairs for other users.

How safe are Stairlifts?

Both Oto Lifts and Stannah only produce products that comply with the latest European and British quality standards. They are tested rigorously and continuously to ensure a safe product. Motobility employs a team of qualified and trained technicians that will ensure your chairlift has been installed in a manner that complies with the manufacturer's guidelines.

Will I need to modify my mobility device to use a vehicle hoist?

Dependent on the style of hoist you are looking at and the type of product you are wanting to lift, you may need to make minor modifications to your mobility device. If the hoist system you are looking at uses a spreader bar, you will need to add some lifting brackets to your mobility scooter, electric wheelchair or powerchair. These brackets are all different, they either attach under a seat, on the frame or on a Seatpost allowing you to easily attach the spreader bar and lift the product into your car. The LM hoist is an exception to the rule, as it comes with a lifting strap. Small folding mobility scooters, such as the Solax Transformer or Luggie Elite, can easily be lifted into the car, without having to add any lifting brackets.

How does a stairlift swivel?

Depending on the brand and model of stairlift you have decided on, you will find either a manual Swivel or a powered swivel.

Can a Carer drive an Electric Wheelchair?

YES! There are many different options for a carer or attendant to take control of an electric wheelchair. 1. Use the joystick instead of the user. While this can be a bit tricky, there is no reason why a carer or attendant can't take control of the users joystick, (if the user permits this) and maneuver the electric wheelchair through tricky situations 2. Use an attendant controller. If the Electric Wheelchair usually needs to be controlled by an attendant, we can easily fit an attendant controller to the back of the chair to make it easier to maneuver for the carer. 3. Put the chair in manual mode. Simply unlock the castors at the back and manually push the chair. Keep in mind, this also switches of the breaks, so ensure you only do this on level ground and gentle inclines.

What is the difference between a regular cane and a quad cane?

A regular cane and a quad cane serve the same primary purpose of providing support and stability for individuals with mobility challenges, but they differ significantly in design and functionality. A regular cane is typically a single, straight shaft with a handle at the top and a rubber tip at the bottom to prevent slipping. These canes, are also available as folding canes, making it even easier to take them with you wherever you go. It offers basic support and is lightweight, making it easy to use and carry. Regular canes are suitable for individuals who need minimal assistance with balance or walking due to minor mobility issues or temporary injuries. In contrast, a quad cane features a base with four small legs or feet, providing a larger surface area for stability. This design makes quad canes more stable and less likely to tip over compared to regular canes. The enhanced stability of a quad cane is particularly beneficial for individuals with significant balance issues, muscle weakness, or those recovering from a stroke or surgery. Quad canes are generally heavier than regular canes, but the added weight contributes to their sturdiness. Additionally, the wider base allows for a more even distribution of weight, reducing the strain on the user's hand and wrist. The choice between a regular cane and a quad cane depends on the user's specific needs and level of mobility assistance required.

What Items are included in the 12-months free Roadside Assistance?

Any Scooter, Powerchair and Electric Wheelchair purchased after 1st April 2023 is covered by 12 months free roadside assistance through 24/7 RoadServices Australia, including secondhand products. Electric Rollators are excluded from this offer.

How can I find my Free Road side Insurance Policy Number

Your 12-month Free Roadside Insurance Policy number is your Invoice number with the MOB prefix. So if your Motobility Invoice number for your scooter purchase is INV-12345 your policy number will be MOB12345.

What happens to my free Roadside assistance when the 12-months are over

When you purchase your eligible mobility equipment your policy gets forwarded to 24/7 Roadservices Australia we include your contact details (Phone, Mobile, Email), when the term of your policy is about to expire. 24/7 Roadservices Australia will reach out to you to give you the optin to extend your policy. You can also set a reminder, for you to reach out to them, simply quote your Invoice Number with a MOB prefix, for example MOB12345 and advise that you would like to extend your policy.

08 9242 7333

What is the NDIS and am I elligble?

Information about NDIS

Motobility is a registered disability service provider and NDIS provider. We support individuals and families living with autism, physical disabilities and intellectual disabilities.

Wherever you live in Western Australia, read through out NDIS, My Agedcare and Government Grants Guide below

Motobility Government Grants (Digital)

There has been a lot of media attention on the NDIS (National Disability Insurance Scheme), and it has been referred to as the most significant health reform since MediBank. Whether you love it or hate it the NDIS is here to stay and is making substantial changes that could be affecting you.

One of the main questions we get asked is in terms of eligibility and what is covered under the scheme.

Eligibility

If you are currently receiving services or supports from the government through organisations such as SilverChain, Bethanie, Amana Living, Brightwater, MercyCare etc., it is a good idea to speak to your current OT (Occupational Therapist), Case Manager or Case Coordinator.

To determine if you are eligible for the NDIS is based on the below criteria. If you answer Yes to them, you are most likely eligible to receive services and should get in touch with the NDIS on 1800 800 110.

Are you over 7 and under 65 years old? If you are over 65 years, please see Home Care Packages below

Do you live in Australia and an Australian Citizen or resident or permanent visa holder?

Do you usually require help or support from a person, due to a permanent and significant disability? This could be a Physical, Intellectual, Sensory, Cognitive or Psychological impairment.

Do you use specialised aids or equipment because of a permanent and significant disability?

Do you believe supports now will reduce your future needs in the future?

If based on the above you have come to the conclusion that you are eligible for the NDIS and would benefit from having a personalized NDIS Plan, you will need to submit an application, known as an Access-Request, to the National Disability Insurance Agency (NDIA), who is the government body responsible for assessing each application. This can be done by calling 1800 800 110. For assistance in filling in the form or making the phone call, you can contact your Local Area Coordinator or local NDIA office. To find the nearest office click here

Please note: The NDIS is being rolled out in WA. As of the 1st of July 2019, all of WA should be covered by the NDIS.

As part of your Access Request, you will be asked to provide information about yourself, such as age, residency as well as information on consent and privacy. You will also be asked to provide additional information on your disability via email or mail. For more in-depth information on the application process, please visit https://www.ndis.gov.au/applying-access-ndis/how-apply

Frequently Asked Questions

We often get asked many questions regarding the NDIS. Apart from Eligibility the below sum up some of the most common questions.

How long does the NDIS application process take?
The NDIS website states that once all supporting documents for the Access Request have been received, each application should be processed within 21 days. However speaking to the NDIA, we have been informed that due to the backlog and the on-boarding process of different states and territories in Australia, the application process can currently take up to 3 months.

How long does it take to get funding approved for Assistive Technology (AT)?
This is one of the harder to determine timeframes as there is the case by case scenario’s based on urgency. As a general rule, this process is currently taking longer than desired due to the large amount of back-log in the Assistive Technology area. At the beginning of August 2019, we have been informed by the NDIA that it can take up to 6 months for AT applications to get processed and approved. Some recent improvements include the reduction of quotes required for the application process (now two quotes), and replacement technology has a simplified application process.

What services and supports can I ask for as part of my NDIS Plan?
Everyone has different abilities and different needs. The aim o the NDIS Plan is to determine the best ways to meet your short, medium and long-term goals. Funding is always based on “reasonable and necessary” to assess services and supports to achieve your goals in addition to supports you are receiving from friends and family.

The three “budgets” that may be included in your Plan are

1. Core supports budget
This is the most flexible part of your funding. The amount of flexibility will depend on how you have chosen to manage each of the categories in your budget. You may have selected to Self-manage your services, asked the NDIA to manage services or engaged a third party to manage your services

This budget includes four categories of support

a. Consumables,eg. Continence aids, low-risk assistive technology and equipment
b. Daily Activities,eg. Assistance with self-care activities during the days, such as meal preparation
c. Assistance with Social and Community Participation,eg. Services to help you engage in social or recreational activities
d. Transport,eg. If public transport is not a viable option

2. Capacity Building budget
This focuses on building your longer-term independence and skills, such as undertaking development and training to obtain employment or build up new skills, for everyday, such as learning to use public transport independently.

This budged is also where Assistive Technology and equipment funding is located. This can be used for Mobility Equipment, Vehicle Modifications, Home Modifications or funding to access specialist disability accommodation.

3. Capital Support budget
Funds within the capital support budget can only be used for the specific purpose in the participant plan and can not be used for anything else. You will require quotes or specialist reports before funding will be made available.

My application has been declined; what are my options?
If you feel like a decision made is incorrect, you can request an application for an internal review of an outcome. It’s best to speak with your OT and discuss the outcome before moving forward. To find out more about how to lodge an internal review click here

About NDIS

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. This video gives you an overview of what the NDIS is and how it works.

When will the NDIS rollout in my area?

From 1 July 2017 the NDIS was made available to new participants based on where they live. Visit the geographic rollout in Western Australia page to find out where and when the NDIS will be available.

Am I eligible for the NDIS?

A person with a disability that is likely to be permanent and the disability makes it difficult to take part in everyday activities can access the NDIS. A person needs to meet disability criteria or a child will need to meet the early intervention requirements, as well as age and residency requirements. For full details see Access Requirements.

If you are unsure about your eligibility to receive NDIS planning and funded services and want to find out about the services that Motobility provides, please contact our team on 08 9242 7333.

The below outlines eligibility requirements, you can also visit the NDIS website here for the most up to date information

If you are aged between 9 and 65, a local area coordinator can help you to understand the NDIS, apply and connect with other government and community supports.

If you have a child younger than 9, an early childhood partner can provide supports to children before they apply, and let families know if the NDIS is right for their child.