Why meet a Motobility Product Specialist?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs. As an added convenience for you, our Mobile Equipment Showroom allows us to bring our products to you for a free trial and demonstration of your desired piece of equipment. So call us today for a free consultation and no-obligation quote.

Why Folding Scooter ?

Our consultants are mobility experts with years of experience in equipment prescription and rehabilitation. By talking with you, they will be able to understand your requirements and recommend the solutions that best with your lifestyle needs.

How often will I need to replace batteries?

Batteries should last you between 3-5 years depending on usage.

How long does it take to get a stairlift?

Motobility stocks straight stairlifts, which means we can install your stairlift as soon as we can book it in with our installation team, usually within a few business days. Because the rails for the curved stairlifts are made especially to your stairs in the UK, these can take up to 30days from when the final plans have been signed off.

Are there any second-hand options?

If you are trying to save a little bit of cash, it’s best to enquire with your Mobility consultant regarding second-hand or reconditions chairlifts and their current availability. If you require a straight stairlift, you may get lucky and find a secondhand rail, carriage and chair. Our curved stairlifts are all made to order. Hence the rail will need to be custom-made to suit your stairs. However, you may be able to use a reconditioned carriage and chair, depending on availability.

Will a measure and quote commit me to purchase?

Absolutely not. Motobility will come to your home, assess your stairs, talk to you about your needs and wants and discuss the best options for you and your home. Once all the required information has been specified and all your questions and concerns addressed, our trained consultant will leave you with a written quote. You won’t be under any obligation to go ahead with the purchase just because you received a written quote.

Why do I need a custom-fitted sports mouthguard?

A custom-fitted sports mouthguard provides the best possible protection for your teeth, gums and jaw while playing contact sports. While more expensive than over-the-counter types, the cost of treating a dental injury far outweighs the cost of a custom-fitted mouthguard.

How often do I need to charge my chairlift?

You would not the curved rail is designed, so the stairlift is continuously charging. Curved stairlifts have charge points at the top and bottom of the stairs and can also have additional charge points on landings or other convenient locations. While the stairlift is parked, it is charging. If it isn’t on a charging point, it will emit a beeping sound to let you know that it needs to be moved to a charging location.

What if someone uses the lift and takes it downstairs, will I be stuck at the top?

Every stairlift comes with “call buttons” like air conditioning remotes they sit in small brackets, which are mounted to the wall at the top and bottom of the stairs, allowing you to “call” or “send” the stairlift up or down the stairs. We recommend keeping the call buttons in their brackets to avoid misplacing them or taking them with you up/down the stairs.

Will other people still be able to use the stairs

Oto stairlifts and Stannah Lifts are both compact and designed to fold up when not in use, allowing for additional room for other stair users. The rail itself is slim and designed to fit snuggly against the wall or balustrade, allowing for ample room.

Will my home get damaged?

No, all stairlifts supplied by Motobility (Stannah & Oto) are attached to the stairs, not the walls. This means no structural damage to your home, just a few screws in the treads of your stairs.

How long does the installation take?

Depending on the style of stairlift and size of your staircase, the installation usually takes between 2 and 6 hours.

What is the best stairlift available in Australia?

Motobility prides itself in only providing products that have been well designed and manufactured by reputable suppliers to the highest of quality standards. Both Stannah Stairlifts and OtoLifts have a long-running history of excellence, and we feel confident about providing you with the solution that is best for you. Because everyone's need is different and all staircases are unique, it is hard to say what the best stairlift is in Australia as we believe it is about finding the best possible solution for you while choosing from the best products currently available.

What happens during a power outage?

Each stair-lift is fitted with batteries, which are continuously being charged while the stairlift is at it’s “charging points” these are usually located at the top and bottom of your stairs, but can also be located in turns or areas, where the chair causes the least amount of disruption to the stairs. During a power outage, the battery will continue to power the chair for 6-8 return journeys, depending on the length of your stairs and the condition of the batteries.

Will the stairlift be noisy?

Stairlifts have a battery-powered motor; this means they are near to silent. They emit a mechanical noise as they move, but it wouldn’t be loud enough to disrupt any other occupants. The chairlifts don’t beep unless there is a fault or they haven’t been returned to their charging points.

Will a chairlift fit into narrow hallways?

Both Stannah and Oto lifts offer solutions for narrow stairs. So far we haven’t come across a staircase that we couldn’t fit.

Can stairlifts go around bends, landings and corners?

Yes, both Stannah Stairlifts and OtoLifts offer bespoke curved rail options. Include one rail and two rail solutions. These are custom-made to suit your stairs for a snug fit and additional room on the stairs for other users.

How safe are Stairlifts?

Both Oto Lifts and Stannah only produce products that comply with the latest European and British quality standards. They are tested rigorously and continuously to ensure a safe product. Motobility employs a team of qualified and trained technicians that will ensure your chairlift has been installed in a manner that complies with the manufacturer's guidelines.

Will I need to modify my mobility device to use a vehicle hoist?

Dependent on the style of hoist you are looking at and the type of product you are wanting to lift, you may need to make minor modifications to your mobility device. If the hoist system you are looking at uses a spreader bar, you will need to add some lifting brackets to your mobility scooter, electric wheelchair or powerchair. These brackets are all different, they either attach under a seat, on the frame or on a Seatpost allowing you to easily attach the spreader bar and lift the product into your car. The LM hoist is an exception to the rule, as it comes with a lifting strap. Small folding mobility scooters, such as the Solax Transformer or Luggie Elite, can easily be lifted into the car, without having to add any lifting brackets.

How does a stairlift swivel?

Depending on the brand and model of stairlift you have decided on, you will find either a manual Swivel or a powered swivel.

Can a Carer drive an Electric Wheelchair?

YES! There are many different options for a carer or attendant to take control of an electric wheelchair. 1. Use the joystick instead of the user. While this can be a bit tricky, there is no reason why a carer or attendant can't take control of the users joystick, (if the user permits this) and maneuver the electric wheelchair through tricky situations 2. Use an attendant controller. If the Electric Wheelchair usually needs to be controlled by an attendant, we can easily fit an attendant controller to the back of the chair to make it easier to maneuver for the carer. 3. Put the chair in manual mode. Simply unlock the castors at the back and manually push the chair. Keep in mind, this also switches of the breaks, so ensure you only do this on level ground and gentle inclines.

What is the difference between a regular cane and a quad cane?

A regular cane and a quad cane serve the same primary purpose of providing support and stability for individuals with mobility challenges, but they differ significantly in design and functionality. A regular cane is typically a single, straight shaft with a handle at the top and a rubber tip at the bottom to prevent slipping. These canes, are also available as folding canes, making it even easier to take them with you wherever you go. It offers basic support and is lightweight, making it easy to use and carry. Regular canes are suitable for individuals who need minimal assistance with balance or walking due to minor mobility issues or temporary injuries. In contrast, a quad cane features a base with four small legs or feet, providing a larger surface area for stability. This design makes quad canes more stable and less likely to tip over compared to regular canes. The enhanced stability of a quad cane is particularly beneficial for individuals with significant balance issues, muscle weakness, or those recovering from a stroke or surgery. Quad canes are generally heavier than regular canes, but the added weight contributes to their sturdiness. Additionally, the wider base allows for a more even distribution of weight, reducing the strain on the user's hand and wrist. The choice between a regular cane and a quad cane depends on the user's specific needs and level of mobility assistance required.

What Items are included in the 12-months free Roadside Assistance?

Any Scooter, Powerchair and Electric Wheelchair purchased after 1st April 2023 is covered by 12 months free roadside assistance through 24/7 RoadServices Australia, including secondhand products. Electric Rollators are excluded from this offer.

How can I find my Free Road side Insurance Policy Number

Your 12-month Free Roadside Insurance Policy number is your Invoice number with the MOB prefix. So if your Motobility Invoice number for your scooter purchase is INV-12345 your policy number will be MOB12345.

What happens to my free Roadside assistance when the 12-months are over

When you purchase your eligible mobility equipment your policy gets forwarded to 24/7 Roadservices Australia we include your contact details (Phone, Mobile, Email), when the term of your policy is about to expire. 24/7 Roadservices Australia will reach out to you to give you the optin to extend your policy. You can also set a reminder, for you to reach out to them, simply quote your Invoice Number with a MOB prefix, for example MOB12345 and advise that you would like to extend your policy.

08 9242 7333

Travel

22 December 2020

5 Tips For Travelling with Mobility Aids

Home Travel ScootersTravel

Are you planning a vacation or do you want to visit family & friends? Planning a trip can be stressful at the best of times, especially when you or your travel companion has mobility requirements. But don't worry, we are here to make it easier for you and ensure a hassle-free and enjoyable experience for all involved. There is still a lot of uncertainty around travelling with mobility equipment in Australia. We often get asked whether electric mobility aids are allowed when boarding a plane, what the costs involved are and which products are best suited to travel. So allow us to clear things up and give you the top five tips on how to successfully travel by air with mobility aids like electric scooters or wheelchairs:			Plane tickets
			Accommodations
			A well-planned itinerary
			Smartphones and camera
			Mobility device
1.	Knowledge is Power - know your batteries
	There are a few different types of batteries that can power electric mobility equipment. The most common ones are gel batteries, lead-acid batteries and lithium batteries. Most portable mobility scooters and powerchairs are powered by non-spillable or lithium-ion batteries to allow for easier lifting and transport.
	As a rule of thumb, you are able to travel with all different types of batteries listed above, however, the size and the way in which you travel will vary depending on the style of battery and the mobile device you are taking with you. The below information reflects the information from the Qantas Website, extracted on Dec 2020. Please note that this information may be subject to change. To see the latest info please click here.
For Lithium Batteries
Lithium batteries must be in their protective cases, with the battery pack or wire harness disconnected from the mobility device and any connectors need to be taped over. The protective case is usually a plastic housing with some handle to help carry the battery.
All Lithium batteries sold by Motobility come standard in a protective housing. Including Solax Batteries, Luggie Batteries, SupaScoota Batteries and E-Traveller Batteries.
	160WH +
	Any Lithium Batteries exceeding 160WH (Voltage x Amp-hour = Watt-hours) are prohibited to be transported on an aeroplane and must be sent as dangerous goods freight.
	100WH to 159WH
	A maximum of two spares per passenger are permitted and prior airline approval is required. All battery terminals/connectors must be protected. The battery is required to be taken as Carry-on baggage
	Less than 100WH
	No prior airline approval is required, all terminals and connectors need to be protected. The batterie/batteries, will be required to be taken as cabin luggage.

Non-Spillable Batteries (including dry cell, Gel and Lead-Acid)
	12V and 100WHAny Batteries exceeding 12V and 100WH (Voltage x Amp-hour = Watt-hours) are prohibited to be transported on the plane and require to be sent as dangerous goods freight. Not exceeding 12V and 100WhThese batteries need to be carried as carry-on luggage and passengers are limited to two spares per passenger. Prior Airline approval is required.

2.	Communication is key - communicate with your airline and/or travel agent
According to Qantas, the largest airline company in Australia, if you need wheelchair assistance or you are travelling with your own mobility aid, once you’ve booked your flight you can send a request online. Provide your booking reference number along with these details:
	A)	Type of Mobility Aid (manual or battery-powered)
	B)	if motorised the battery type: Nickel Hydride, lithium-ion or non-spillable
	C)	Mobility aid brand and model
	D)	the dimensions (in its most compact state) and the weight, height, length and width of the mobility aid.
For more information about mobility aid assistance, visit the website of your airline or call their hotline or speak to your travel agent ahead about your needs.
3.	Be Prepared - carry your user manual and MSDS Certificate
	Your mobility aids like the electric scooter and wheelchairs are delicate items and therefore must be handled properly. Always bring with you the user manual and/or the battery information so that airline employees assisting you may know how to handle your mobility equipment with care.
4.	Prevention is better than a cure - Invest in a sturdy carry case
		As mentioned in bullet number three, mobility scooters and wheelchairs are fragile and must be handled with care. Take extra precaution since when you fly, not all the time that you have your eyes on your precious mobility aids or some handlers may be a bit careless so better have a sturdy carry case that protects your scooter or wheelchair. The carry case must have the following: Hard outer layer Wheeled for easy mobility Padded inside for extra protection Lockable for extra peace of mind
5.	Expect the Unexpected - be prepared for emergencies
	Always be prepared for emergencies so always have spare keys, spare batteries and some accessories https://www.motobility.com.au/products/electric-mobility-scooters or https://www.motobility.com.au/products/electric-wheelchairs-powerchairs/wheelchair-accessories> in tow. More than that, make sure that your mobility equipment is insured!

More Tips:
	1.	When bringing your mobility equipment, keep in mind that it’s FREE of charge!
	2.	Make sure that your scooter supplier provided you with a verification of compliance certificate for your battery as some airlines might require this. Always keep this document handy, so you’ll have a hassle-free journey!
	3.	It is always a good practice to research about your destination, especially when you’re touring with someone with mobility needs. Please bear in mind that rules may vary when travelling in different countries, so always call ahead to double-check!
	4.	Download or print this flow chart, so you have a reference in your next flight